Held in Hamburg, Germany on 5 April 2027, Passenger Experience 2027, the Passenger Experience Conference, is a leading conference for the industry. The event gathers experts and professionals from across the field for several days of knowledge-sharing and networking. As an annual event, it gives the community a regular moment to come together. Organised by RELX, each edition is run with the professionalism the industry has come to expect. Hamburg Messe sets the scene, offering modern halls and comfortable meeting spaces.

Set against the backdrop of Hamburg, Passenger Experience 2027 benefits from everything the city has to offer — from its transport links to its after-hours appeal. Getting to Hamburg is simple thanks to its airport links and well-developed local transport network. You will find plenty of places to stay within easy reach of the venue, whether you prefer convenience or character. Once the day wraps up, Hamburg has no shortage of restaurants, sights and things to do. For visitors coming from abroad, Hamburg is also a great gateway to the rest of Germany.

Attendees can dive into Onboard Services, Passenger Experience, Passenger Engagement, Airline Customer Experience and Aviation through curated talks, live demonstrations and hands-on showcases. The format mixes main-stage keynotes with smaller, focused breakout tracks. Networking lounges and evening socials keep conversations going beyond the sessions.

The blend of content and community makes it a genuinely worthwhile trip. For established names and rising talent, Passenger Experience 2027 offers a focused opportunity worth planning for.

Because hotels near the venue can fill up around the event dates, visitors are advised to arrange travel and accommodation in Hamburg early.