Contact Centre & CX Expo 2026, the Contact Centre & Customer Experience Expo, takes place in London, United Kingdom from 18 November 2026 to 19 November 2026, drawing professionals and buyers from across the sector. Drawing exhibitors and trade visitors from across the supply chain, it offers a focused environment for sourcing and business development. On an annual cycle, it gives the industry a regular moment to regroup and look ahead. Some 3500 attendees are projected to attend across the run of the event. As the organiser, Roar B2B Limited curates the agenda and keeps the experience running smoothly. Doors open at ExCeL London, a space designed to keep large gatherings flowing smoothly.

London earns its place on the schedule. Equal parts business hub and destination, it gives attendees a reason to arrive early and stay a little longer. Travel logistics are kind to visitors: London is easy to reach by air and easy to get around once you arrive. Places to stay are plentiful, and picking one near the venue keeps your mornings short and your options open.

Buyers will find Contact Centres, Customer Experience, Customer Service, Chatbots, Artificial Intelligence and Business Services & Professional on display, with plenty of room to source, compare and negotiate. Face time is the real currency here, and the layout is designed to maximise it — fewer emails, more handshakes. The show floor features 120+ exhibitors, presenting their newest products, services and solutions. The show floor sits next to B2B Marketing Live 2026, held on the same dates at ExCeL London.

Visitors leave with new contacts, supplier leads and a clearer view of where the market is heading. For sourcing managers, brand owners and supply-chain teams, Contact Centre & CX Expo 2026 remains a valuable opportunity to source, connect and keep pace with the market.

New to the United Kingdom trade fair circuit? The United Kingdom guide explains the venues, the seasons and the practicalities.